Delivery & Shipping Policy
Last Updated: 28th June, 2025
1. Delivery Timeline
At Sohan Jewellers W.L.L., we are committed to delivering your orders swiftly, cost-effectively, and securely.
We primarily ship through DHL, and within Bahrain and other GCC countries, we may partner with alternate trusted delivery providers based on destination and service availability. Our focus is to work exclusively with logistics partners who uphold our high standards of reliability, efficiency, and security.
Estimated delivery times range from 3 to 15 working days (Sunday to Thursday), depending on the product type, delivery location, and selected courier service.
2. Shipping Policy
At Sohan Jewellers W.L.L., we are committed to ensuring secure, efficient, and timely delivery of every order.
We primarily ship using DHL. For deliveries within the GCC countries, we may also engage alternative-trusted logistics partners, depending on the destination and service availability. All courier partners are carefully selected to meet our high standards of reliability, security, and service quality.
Most orders are dispatched via DHL or other designated carriers. Shipping fees are calculated based on a combination of package weight, insured value, and delivery destination. For added convenience, some orders may be shipped in multiple parcels—at no additional cost to the customer.
Delivery to Verified Recipients
To ensure secure and hassle-free delivery, customers must provide accurate recipient information including:
- Full name (as stated on government-issued ID)
- Complete delivery address
- Nearby landmark, postal code, and contact number
Upon delivery, the recipient must present one of the following valid government-issued IDs or address proofs. The courier agent is required to:
- Verify the recipient’s identity
- Record essential ID details
- Ensure secure handover of the item
The recipient is expected to cooperate by providing original identification at the time of delivery.
Delivery Location Restrictions
Deliveries can only be made to residential or commercial addresses. We do not deliver to public places such as:
- Malls
- Hotels
- Restaurants
- Public roads or general meeting points
Taxes and Import Fees
Customs duties and import fees are not included in your order total.
Sohan Jewellers W.L.L. is not responsible for any delays, fees, or issues that may occur at your country’s customs office. If customs duties are levied, they are the responsibility of the customer and must be paid directly. No refunds will be issued for items held, delayed, or seized by customs authorities.
Customs policies vary widely from country to country, so we recommend contacting your local customs office for further guidance.
Policy Updates
https://sohanbh.com reserves the right to amend this Shipping Policy at any time without prior notice. All updates will be posted on this page.