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Refund & Cancellation Policy

Refund & Cancellation Policy

Last Updated: 28th June, 2025

1. Refund Policy

At Sohan Jewellers W.L.L., customer satisfaction is at the heart of what we do. If you are not fully satisfied with your purchase, you may return the product within 14 days of receipt under the following terms:

Conditions for Refund

  • Products may be returned within 14 days, provided they are in their original, unworn, undamaged, and unaltered condition.
  • A full refund (excluding any applicable import/customs duties or taxes) will be processed within 10 working days after we receive and inspect the returned item.
  • Returns are valid only for purchases made through https://sohanbh.com. This policy does not apply to items purchased from other platforms or physical locations.
  • Returns must be shipped to our registered address, which can be found on our official website.

How to Request a Refund

  • Contact our Customer Care Team via email or phone to initiate your return.
  • We will send you a reverse packing kit, which must be used to safely pack and return the product at your own expense.
  • Once the returned product passes our quality inspection, the refund will be issued.

Important Notes

  • The return must include all original documentation, including the invoice, product certificate, and any insurance paperwork.
  • Refunds are not applicable to customized or engraved products, items purchased using a discount coupon or promotional code, or for gold coins.
  • All refunds are subject to the approval of our Quality Assurance Team upon product verification.

2. Cancellation Policy

At Sohan Jewellers W.L.L., we understand that there may be circumstances requiring the cancellation of an order. Our cancellation policy is designed to be fair, transparent, and customer centric.

Order Cancellations by Us

We reserve the right to cancel any order under specific circumstances, which may include but are not limited to:

  • Product unavailability or inventory limitations
  • Pricing errors or inaccuracies in product information
  • Incomplete or unverifiable order details

In such cases, you will be notified promptly—whether your order is fully or partially canceled—or if additional information is required to process it.

Order Cancellations by Customer

Customers may cancel an order prior to dispatch. Once shipping has been initiated, cancellation is no longer possible. To cancel an order:

  • Please contact our customer care team with your order details.
  • Upon receiving your cancellation request, we will initiate a refund within 10 working days via the original mode of payment.
  • The refunded amount will be credited directly to your bank account.

Failed Transactions

If your account has been charged and the transaction fails, we will ensure that the full amount is credited back to your account as soon as possible.

Exceptions

Please note that this cancellation policy does not apply to customized jewelry, including engraved or made-to-order items.

Contact Us

For questions or assistance, reach out to:
Sohan Jewellers
Block 304, Road No 343, Building No 112, Manama
Email: sohanjewellers92@gmail.com
Call: +973 3648 1526 (Available Sunday to Thursday, 10:00 AM – 6:00 PM, Bahrain Time)